A Leading Moving Company
Just as every family is different, every family's moving needs are different. At One Move, we tailor a Customized-designed Moving Plan to cater to your needs, your schedule, and your budget.
We know that moving is a demanding task that will draw on your resources. You can feel confident that One Move is committed to help you during this pivotal time, take care of your worries and guide you through. We will partner with you to identify your moving needs, set goals and control moving costs.
You can depend on One Move - the best Movers - to provide you with individualized service that is unmatched in the moving industry. One Move offers relocation services locally in your neighborhood, throughout the continent of the United States and around the world. We guarantee an on-time pickup and delivery and are committed to serve you even for those last minute moves.
We're proud to offer you, the best moving service at a competitive price. We will ensure the safety of your belongings, while you concentrate on your new beginning.
Why One Move should be your Moving Company
At One Move, we know that quality customer service does not happen by luck. It is a well-defined and ongoing process, ensuring our customers the best service possible. Our efforts are organized around five essential actions that deliver the finest customer service – on a consistent basis.
We’ve made a public oath to all our customers, that they can expect us to deliver the best service in the moving industry.
To make that oath come to life, we've committed ourselves to defined service standards.
One Move Business Philosophy
- We ask all of our customers – from every move – to rate our service performance.
- We provide state-of-the-art training to our employees.
- We recognize and reward our employee with the best performance ratings.
One Move has also dedicated significant resources to seeking out what the customers (both individual and corporate) want from our industry. Customer opinion surveys, focus groups and forums are just a few of the ways that we use, to reach to our clients, to properly assess their needs and to obtain their opinion on what is required to gain their business and to ensure their satisfaction. One Move has always been at the forefront of the Quality movement.
One Move Places Major Emphasis On
Relocation Quality Assurance
- Excellent Service
- Ethical Business Practices
- Personal Integrity
- Repeat Corporate Business
- Steady Planned Growth
- Value Added and Relationship Marketing
One Move has a comprehensive system to measure the performance of our movers, moving consultants, drivers and packers. All areas are closely monitored and measured on a scale of 1-5 (1 - unsatisfactory/5-excellent). There is a high degree of accountability expected of our personnel who interact with the families being relocated.
Areas Measured Include
- Estimating Accuracy
- Customer Satisfaction
- Claims Ratios
- Claims Severity
- On-Time Pickup and Delivery
- Delivery Services
- Adherence to Policies and Procedures
Overall, One Move is professional, well managed, honest moving company, from the San Francisco area, with an upbeat attitude that has made significant advances in this highly competitive industry. We are constantly seeking ways to continue our proactive approach to an ever-changing market. One Move has a well developed 'vision of the future' and we are working hard to ensure a place in that vision.
One Move is licensed with the Department of Transportation. We are fully insured and are certified members of the American Moving and Storage Association.